COVID-19 Infection Control Training

Introduction

Free nationally accredited training is now available to help local businesses be COVID safe.

This training aims to support businesses to re-open safely, reduce the risk of transmission of COVID-19 and support consumer confidence.

Fully funded training places are available in a selection of infection control Skill Sets for customer-facing workers (including business owners and supervisors).

The Skill Sets are designed to complement, rather than replace, existing non-accredited infection control training, which can be found on the Infection control training and resources page on the ACT Government COVID-19 website.

Who should undertake this training?

This training is targeted for customer-facing workers (including business owners and supervisors) who require the skills and knowledge to decrease the risk of and transmission of infection while carrying out their daily duties. Funding is prioritised for those working in the retail, tourism, transport and logistics, hospitality, cleaning, security service, aged and disability sectors.

Examples include, but are not limited to, retail assistants, bar attendants, waiters, restaurant crew members, customer assistants, travel consultants, salon assistants, beauty therapists, hairdressers/barbers, sales assistants, customer service officers, gym and fitness instructors, security officers, food court cleaners, furniture removalists, care and support workers.

Who is eligible to access the fee-free training?

To be eligible for the fee-free training, participants must, for the duration of the enrolment, be:

  • an Australian citizen, permanent resident, or New Zealand passport holder resident for more than 6 months, or
  • a person who holds a visa that is identified as being an eligible visa holder, and
  • living or working in the ACT, and
  • at least 15 years of age, and
  • be employed in a customer-facing role, at the time of enrolment.

Job seekers

If you are a job seeker and wish to undertake this training to support you to gain employment, you should contact an approved registered training organisation (RTO) to discuss your circumstances. If you are eligible, the RTO can make an application to Skills Canberra to access additional training places.

Non customer-facing employees

Non customer-facing workers may access other infection control training options, which can be found on the Infection control training and resources page on the ACT Government COVID-19 website.

How can businesses and employees access this training?

The fee-free infection control training places are delivered by a selection of approved RTOs. You can enrol in the training by contacting your preferred RTO from the list of approved providers offering Infection Control Training. Your chosen RTO will guide you through the enrolment process and commence your training within 5 working days of your enrolment.

The training will be delivered online and/or in a workplace setting (on-the-job) by your chosen RTO.

Businesses can also contact their preferred RTO from the list of approved providers offering Infection Control Training to discuss options for contextualising the training to the specific requirements of your workforce.

Are there any fees associated with the training?

No, training for the infection control Skill Sets is fee-free. RTOs will not charge a tuition fee or apply any additional costs associated with the training.

How long will this training take?

The training duration will vary depending on your chosen registered training organisation’s training delivery mode (online and/or in a workplace setting). Typically, the training will take approximately 15 hours to complete.

You will have 30 calendar days to complete the training once you commence.

When can I access this training?

Workers are encouraged to complete the training as soon as possible to support businesses to re-open safely, reducing the risk of transmission of COVID-19 and supporting consumer confidence that it is safe to re-engage with businesses.

The free training places were made available on 5 June 2020 and will remain available until 30 June 2021, or until the total number of funded training places is reached (whichever occurs first).

You can enrol in a training place at any time; however, you must commence the training within 5 business days of your enrolment. You will be required to complete the training within 30 calendar days of commencement.

What skills will this training provide?

The funded training provides a set of skills for implementing infection control policies and procedures in the workplace. This includes skills to follow organisational infection prevention and control policies and procedures, including implementing standard and transmission-based precautions and responding to infection risks in the workplace.

Participants will learn a range of skills, including:

  • hand hygiene practices
  • effective surface cleaning
  • use of personal protective equipment
  • disposal of contaminated waste
  • hazard identification, control and reporting
  • appropriate protocols and responses in the event of an incident
  • knowledge regarding the basis of infection and transmission.

Is the training relevant to my business/workplace?

There are different infection control Skill Sets available which are tailored to specific industry sectors. Your chosen RTO will assist you to choose the most relevant Skill Set for your workplace. The training may also be contextualised by the RTO to meet the specific requirements of your job or industry sector.

How is the training delivered?

The training will be delivered online and/or in a workplace setting (on-the-job), by your chosen RTO.

Businesses can contact their preferred RTO from the list of approved providers offering Infection Control Training to discuss options for contextualising the training to the specific requirements of your workforce.

Is this training accredited?

Yes, the infection control Skill Sets are nationally accredited and recognised. Participants will receive a Statement of Attainment at the conclusion of their training as evidence of the competencies achieved.

Details of the infection control training products are available on the national register at training.gov.au.